Job Details
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Desktop Manager
Job Description
- A good understanding of general Service Desk processes and handling components
- Ability to provide data analysis reporting on Service desk trends
- A good understanding of Service Now processes, modules and flows
- Technical understanding of Service Now enhancements, new releases/upgrades etc
- Reporting using SAP, Excel and Service Now
- Provides expertise and assistance to ensure effective services are provided by Service Desk provider
- Updating service methods to improve overall efficiency
- Resolving any service problems and customer complaints
- Escalation Management
- Ability to create process flow charts, diagrams, decision tress, etc
Required Knowledge, Skills, and Abilities
- Good verbal and written skills in German & English language
- Occasional weekend work to assist with Service Now enhancements
- Agile and flexible thinking
- Being proactive to avoid potential outages and issues
- Attention to detail
- Leading by example
Education + Experience
- Proven data analysis capability
- Service Now technical ability
Openings
1 Positions
Offered Salary
₹ As per market value
Experience
3-6 Years Years
