Job Details

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Desktop Manager

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Job Description

  • A good understanding of general Service Desk processes and handling components
  • Ability to provide data analysis reporting on Service desk trends
  • A good understanding of Service Now processes, modules and flows
  • Technical understanding of Service Now enhancements, new releases/upgrades etc
  • Reporting using SAP, Excel and Service Now
  • Provides expertise and assistance to ensure effective services are provided by Service Desk provider
  • Updating service methods to improve overall efficiency
  • Resolving any service problems and customer complaints
  • Escalation Management
  • Ability to create process flow charts, diagrams, decision tress, etc

Required Knowledge, Skills, and Abilities

  • Good verbal and written skills in German & English language
  • Occasional weekend work to assist with Service Now enhancements
  • Agile and flexible thinking
  • Being proactive to avoid potential outages and issues
  • Attention to detail
  • Leading by example

Education + Experience

  • Proven data analysis capability
  • Service Now technical ability

Openings

1 Positions

Offered Salary

₹ As per market value

Experience

3-6 Years Years

The IG Group Is a parent company to our 4 brands which include Indiansingermany, The IG Group Recruitment, The IG Group IT Services, and Foodalios.

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